Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We offer a 1–hour response time guarantee for any ticket or email that you submit to the technical support staff. We will rapidly respond to all common questions and forward the matter to our server admins in case any additional assistance is needed. If you order the Optional Managed Services package, we’ll execute any of the included services at a time that has been agreed upon in advance.

  • Top quality support service

  • An Exceptional Technical Support Service

  • We will be available to you 24x7 to answer any questions that you may have related to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. In case you also require assistance with server administration procedures, you can have a glance at our Optional Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functionalities is a rather handy integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most help articles also video versions which show all the operations that you can perform in a very illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each Hosting Control Panel section.