Being able to communicate with your cloud hosting company when you have any questions or encounter any difficulties is important and how quickly they'll reply and take action is often crucial, especially if your website is business-oriented, as longer downtime often means losing potential customers. The support options are, in addition a way to distinguish actual suppliers from resellers. The second usually answer only to emails or support tickets and you may need to wait for a day or maybe more in order to get a response. In case your issue calls for several replies, you may end up losing a few days so as to get a basic problem fixed. When you use a legitimate and reputable website hosting company, you'll be in a position to connect with the support team at any time and receive a quick reply no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are round-the-clock, thus you can forget all about waiting for several days to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email message. In case you do have an account, you are able to open a support ticket on top of the other three ways of communication. You'll be able to select the most suitable way to contact us based on where you are or the hardware you're using. We can easily help you for almost any hosting-related query that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to get well-timed assistance, particularly when your website is not working effectively for whatever reason. All of our semi-dedicated packages feature 24/7 customer and tech support, which means that if anything happens, you are able to use plenty of methods to let us know - phone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and general matters, which means that if you don't have an account yet, for example, you're able to receive extra details regarding our services, or we will help you with uncomplicated technical problems. The second two methods are for solely tech problems or anything that's more time-consuming due to the fact that it is more convenient to follow the dialogue between you and our technical support team. The warranted max response time for them is merely one hour, the regular one - 15-20 min, therefore you will not have to wait for an entire day in order to receive support as you may have to do with various other service providers.

24/7 Customer Support in VPS Web Hosting

Every single virtual private server plan that we provide comes with 24/7 customer and technical support, therefore if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different methods of communication - telephone support with several local numbers around the world, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it'll be much easier to monitor what is going on. The maximum warranted reply time for all the email messages and tickets is sixty minutes, yet it rarely takes that long to get support. If you add the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we provide come with 24/7 support through numerous means of communication and with a 1-hour max reply time warranty. When you want to find out more about the packages or you have some billing or general questions, you're able to phone one of the local numbers we have internationally or you can use our live chat support and speak to a live agent. For entirely tech problems that need the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to track a particular matter. The answer time for them rarely exceeds 30 minutes, so that you can forget all about having to wait for a whole day in order to receive help. Our support service is available for all of the server-related matters, including the pre-installed software. If you need assistance for third-party applications, you may consider ordering the Managed Services upgrade that we offer for all of the plans.