If you have ever had a cloud hosting account before or you've dealt with any other online service, you are probably aware from your personal experience that for a lot of things it is better to talk to a live person on the telephone than to exchange tickets or emails. In order to know more about a specific service before you decide to order it or when something small should be done, for instance, it is easier and a lot faster to do it live. If you're able to get hold of representatives by phone, it's very likely that you're dealing with a real web hosting supplier, not just a reseller. The type of support that you can get on the phone varies between different suppliers - from general matters to experienced technical support. Generally most of the suppliers supply pre-sales assistance and first level telephone support, while more complicated technical matters are handled via e-mail or tickets.

Phone Support in Cloud Hosting

Because we have live phone support 14 hours per day, you'll be able to call us and speak with our customer support representatives to get more information about the cloud hosting that we offer and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we now have telephone numbers on three different continents so you'll be able to call the one nearer to you - in the USA, Great Britain or Australia. In case you're already an existing customer, you will be able to call about general and billing issues, or even about some technical issues. If the situation is strictly technical or it needs more time to handle, you should use our ticketing system, which will enable both you and our tech support team to monitor the details supplied by both sides.

Phone Support in Semi-dedicated Hosting

When you want more information for the semi-dedicated packages that we supply, you're able to call any of the three support lines we have worldwide - in the U.S.A., the UK and Australia. Thus, you're able to check ahead of time if our solutions are suitable for your sites. In case you are already our client and you have a semi-dedicated account, you're able to reach us on the phone for 14 hours every day about any kind of billing or general queries. For entirely tech issues you'll be able to use our ticketing system so as to communicate with our tech support as sometroubles simply require extra time to be taken care of, but we can assist you on the phone with a lot of minor technical issues as well, saving you time and efforts.