Should you ever face a problem with your website and be unable to cope with it on your own, ask the web hosting company’s help desk team to assist you to bring the website back online. A quick solution would be the best-case scenario, but lots of hosting companies respond within twenty four hours and even more, particularly if you are dealing with a reseller. Even if the problem can be quickly fixed, your site may not function correctly or may not be reachable whatsoever for a longer stretch of time, so you may lose prospective clients because it’s quite unlikely that anybody would be eager to return to a website that’s faulty. Therefore, you should make sure not only that you can touch base with your web hosting company, but also that they can respond and help you in a well-timed manner. If a software application update does not go as planned or if you delete something by chance, for example, the website should be restored swiftly so as to avoid protracted unreachability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting for hours and hours, or even one whole day, to get a reply to a customer support ticket or an e-mail. Regardless of when you get in touch with us, we’ll assist you within maximum one hour with any pre-sales and technical questions that you might have. In reality, our real response time rarely exceeds twenty to thirty minutes. As we’re available to you 24 hours a day, 7 days a week, you will always obtain support in a well-timed fashion and we know exactly how essential that is in the online world. As soon as you contact us, we will answer your inquiries. If you run into any technical difficulty, we will rectify it for you, or we will supply you with all the required information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand how vital it is to receive prompt assistance, we guarantee that you’ll never need to wait around for more than 1 hour to obtain an answer to any trouble ticket that you post from your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait around for more than twenty-thirty minutes and this applies to any issue regardless of what its nature is – technical, billing or general. Furthermore, our technical and customer support team will be at your disposal 24 hours a day, 7 days a week, which implies that even if you open a ticket during legal holidays, you will invariably receive a blazing-fast response, which will include the answer to an inquiry, the solution to a complication or the information necessary to solve an issue yourself – if there’s something that you need to do on your end. With us, you will never have to spend an entire day hanging around awaiting a response like you would with a lot of other web hosting companies.