If your web hosting service provider offers live chat support, you're able to speak to an agent in real-time and find out helpful information or get a problem resolved in a very timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you will need just a computer with world wide web access, which means that you will not pay any rates when you're in a different country or state. Furthermore, it will be a lot quicker to copy and paste information for instance domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the phone. The real-time chat is also a quicker option to contact your web hosting company's support team as compared to using a ticketing system. What's more, when some issue requires some more time to be resolved, you're able to do something else while you wait for assistance on the live chat, which means that you will not lose time - something that is not possible in case you're on the telephone.

Live Chat Support in Cloud Hosting

As part of the support services that we provide for all of our cloud hosting, you will find live chat support which is available all the time, even on holidays. You can get in touch with us regardless if you already have an account or not, considering that we will support you with all kinds of things, ranging from giving you common information about our services in case you are not a client yet and you're considering to purchase one of the plans, to helping you with installing an e-mail account in an email client. Some problems are more complex and time-consuming, so you will have to employ the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so whenever you have any kind of questions regarding our semi-dedicated packages, you will be able to get in touch with our customer support team at any time regardless if you have already obtained an account or not. In general, the chat service is for billing, pre-sales and general questions and problems, yet we will help you with quite a lot of technical questions as well. We can help you select the ideal plan for your web sites in case you do not have an account yet, we can respond to any kind of billing questions or concerns you may have or we can assist you with setting up your new email address on your personal computer or smartphone - all the abovementioned will be done quickly as our live chat service is accessible all day, every single day. Every time you want help, you're able to chat with a representative and save a long time.