A ticketing system is the most common correspondence channel that web hosting companies offer to their clients. It’s typically part of the billing account and is the fastest way to tackle an issue that requires some time to investigate or that has to be escalated to an administrator. Thus, all replies provided by either party will be stored in the exact same place in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts to do a certain procedure or to get in touch with the hosting company’s help desk staff. If you wish to administer a handful of domain names and each one of them is hosted in a different account, you will have to use even more accounts at the same time. Also, it may take a considerable length of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud hosting is not separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you will be able to access it whenever you like with only a couple of mouse clicks, without having to sign out of your web hosting account. The ticketing system includes a quick-search field, so you can track down the status of de facto any support ticket that you have already sent, in case you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a specific problem even before you post a ticket. The ticket response time is maximum sixty minutes, which suggests that you can receive swift assistance at any given moment and in case our tech support team suggests that you should do something in your hosting account, you can do it momentarily without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated packages, which goes to say that you won’t need another support platform to get in touch with our technical support staff – you can do it on the spot as soon as you bump into an obstacle. Posting a new ticket takes several mouse clicks and finding an older one is just as easy. With our smart search box, you can quickly track down any ticket that you have submitted in the past. You can send a ticket at any given moment as our client service staff representatives are working 24/7/365 and respond in no more than an hour, although it seldom takes this much to receive a response. With Hepsia, you will have everything in one location and you can just forget about having to use 2 or more platforms to solve a simple issue.